Mobile / Slots
This policy tells you exactly what personal information rrg77 collects when you access the platform, how we use it, and the choices you have over your own records. Availability of this service depends on local law and eligible regions in the Philippines.
When you create an account, we collect the details you provide during registration — name, contact address, and the e-wallet or payment identifiers you use, such as GrabPay, Coins. ph or InstaPay references. We keep transaction records linked to your account wallet so that every deposit and withdrawal history is auditable by you at any time through your account dashboard. We also collect technical data — device type, browser session identifiers and connection timestamps — to secure your login and detect unauthorised access attempts. None of this technical data is sold or shared with advertising networks. We may collect information to meet obligations under applicable law in eligible regions; where local law in the Philippines requires disclosure to a regulatory body, we follow that requirement and inform you where we are permitted to do so. Cookies and similar session tools are used only for account security and to keep your lobby session active across page navigations. You can review the active cookies policy through the settings section of your account. Our retention schedule keeps account data for as long as your account remains open, plus any additional period required by applicable law.
GrabPay transaction references stored in your account wallet history.
Coins. ph deposit identifiers linked to your session for audit purposes.
InstaPay transfer records kept in your account for your own review.
This policy covers the rrg77 platform and all account activity performed under your registered credentials. It does not extend to third-party services you reach via external links, nor to the internal data practices of payment processors like GrabPay or InstaPay — those providers operate under their own published policies. The scope below breaks down four key areas so you know exactly what falls inside and outside our responsibility.
Login activity, session history and credential management within the rrg77 platform are covered. We log access events to your account for security. What happens on your device outside the platform is outside our scope.
We record the reference details of deposits and withdrawals made through GrabPay, Coins. ph and InstaPay. Actual fund movement and processing are handled by those payment networks under their own terms.
Your browsing activity within the platform — game launches, lobby navigation — is collected to keep the session consistent. No behavioural profile is sold to third parties based on this data.
Game studios such as PG Soft, Pragmatic Play and Microgaming supply game content. Their engines run inside our lobby, but their internal analytics are governed by their own data practices, not by this policy.
You hold several concrete rights over the information we hold on your account. You can request a copy of your personal data by contacting support through the method listed in the Support section below — we will respond within the period required by applicable law in eligible regions. If any detail on your account is incorrect, you can update it directly through the account settings page; fields like contact information and e-wallet references are editable after identity verification. Where you believe we are holding data we no longer need, you can raise a deletion request through support, and we will assess it against our legal retention obligations and notify you of the outcome. Questions about how a specific piece of data is used — for example, how a GrabPay reference is stored or why a session log was created — can be directed to our support team, who will escalate to the relevant internal team and reply in writing.
Submit a data access request through the support channel. We compile account data and respond within the timeframe required under applicable law.
Log in and go to account settings to update your contact information or e-wallet identifiers. Some changes require identity verification before they take effect.
Contact support to ask about removing data we no longer need to hold. We assess each request against legal retention requirements and respond in writing.
If you want to know why a particular record exists — such as a session log or payment reference — ask support directly and we will provide a written explanation.
For any privacy-related question — data access, correction requests, cookie queries or concerns about how your GrabPay or InstaPay records are stored — use the contact paths below. We aim to acknowledge every privacy query promptly and resolve it within the period required by applicable law.
Open the chat widget from any page on rrg77 and select the account or privacy topic. A support agent will take your query and escalate to the data team where needed.
Send your request to our support email listed on the Contact page. Include your registered account identifier so we can locate your records accurately.
Your account dashboard includes a help section where common privacy questions — including cookie settings and data review requests — are addressed with step-by-step instructions.
Our approach to data handling is built around four consistent practices: limited collection, clear retention, account-level security and a straightforward process for requesting changes. We do not collect more information than what your account, your transactions and your session activity require. Data is not shared with advertising partners.
Session cookies keep you logged in while you navigate the lobby. We do not use tracking cookies for advertising. You can review active cookie types in your account settings, and you can clear session data from your device at any time.
Access to your account records is protected by login credentials. Our system logs each login event, including device type and timestamp, so you can spot any access you do not recognise and report it through support immediately.
We keep your account data for as long as your account is active and for the additional period required under applicable law in eligible regions. When that period ends and no legal hold applies, data is deleted from our active systems.
To update, export or request deletion of your data, contact support through the live chat or email path. We log every request and reply in writing so you have a record of what was done and when.
These questions cover what we are asked most often about account data, payment records and your rights under this policy. If your question is not listed here, contact support through live chat or email.
We hold the registration details you provided, your login history, device session identifiers and the payment references associated with your GrabPay, Coins. ph or InstaPay transactions. You can request a full summary through support at any time.
Yes. Your account dashboard shows a transaction history that includes the payment reference and status for each deposit and withdrawal. If a record appears unclear or missing, contact support and we will retrieve the details from our system.
Game studios receive only the session data needed to run the game you launch — a session token, not your personal registration details. They do not receive your name, contact address or payment identifiers. Their own data practices apply to what they collect within the game engine.
Log in and go to account settings to edit fields like your contact address or linked e-wallet reference. Changes to core identity fields may require verification before they are saved. If the field is not editable, contact support with the correction and we will process it.
You can submit a deletion request through support. We review each request against our legal retention obligations — some records must be kept for a period required by applicable law. We respond in writing with the outcome and the specific data that has been removed or retained.
We retain account data for the period required under applicable law in eligible regions following account closure. Once that obligation period ends and no legal hold applies, data is deleted from our active systems. You can ask support for the specific timeframe relevant to your account.